DOCS · GUIDE
CAPA Lens.
Manage CAPA stages and complaint decisions with human-gated AI assistance.
Complaint intake
Capture manufacturing complaint facts without unnecessary consumer details. AI triage proposes classification, severity, containment, recurrence signals, and whether CAPA consideration is warranted.
- Record the complaint.
- Request triage.
- Accept or edit fields.
- Record CAPA required, not required, or pending with rationale.
CAPA closure
A user—not AI—owns transitions and closure. Closure requires completed stage evidence and a recorded effectiveness result.
Current limitations
- AI cannot create, transition, verify, or close a CAPA.
- CAPA Lens is beta pending real-data end-to-end validation.