DOCS · GUIDE

Escalations.

Configure tiered overdue-CAPA notifications and acknowledgements.

Rules and contacts

Rules watch overdue CAPAs by severity and advance through configured levels. Acknowledgement freezes further escalation until resolution.

  1. Create contacts.
  2. Define levels and delay minutes.
  3. Enable the rule.
  4. Acknowledge or resolve emitted events.

Current limitations

  • Current rules focus on overdue CAPAs.
  • Email delivery depends on configured Resend credentials.

CAPA Lens · Playbooks and SOPs