Terms of service.
These terms govern your use of AutoOps.AI. We've tried to keep them readable. If anything is unclear, email contact@autopsai.com.
Last updated: July 23, 2026
1. Agreement
These Terms of Service ("Terms") are an agreement between you and AutoOps AI ("AutoOps", "we", "us"), the operator of autopsai.com and the software and services available through it (the "Services"). By creating an account or using the Services, you agree to these Terms.
If you use the Services on behalf of an organization, you represent that you have authority to bind it, and "you" includes that organization. Where we process personal data on your behalf, the Data Processing Addendum is incorporated into these Terms by reference.
2. The Services
AutoOps is an operations assistant for manufacturers: AI chat, generated reports, quality modules (FMEA, CAPA, escalations, playbooks), and an optional SAP integration that syncs records on a schedule and — only when you opt in — writes quality notifications back to SAP.
3. Accounts
You must provide accurate information when creating an account and keep it up to date. You're responsible for safeguarding your credentials and for all activity under your account, including use by members of your organization. If you believe your account has been accessed without authorization, email contact@autopsai.com.
4. Trials, subscriptions & billing
- Free trial. New accounts get a 14-day free trial; no credit card required. When the trial ends, nothing you've made is deleted — paid features pause until you choose a plan.
- Paid plans. Subscriptions are billed in advance, monthly or annually, through Stripe. Your card details go directly to Stripe and never touch our servers. Current plans and prices are listed on the pricing page. Plant and Enterprise plans are sales-assisted.
- Cancellation. Cancel anytime from Settings → Billing. Access continues until the end of the period you've already paid for. Fees are non-refundable except where required by law.
- Price changes. We'll email you at least 30 days before a price change; it takes effect at your next renewal.
Prices exclude applicable taxes. You authorize recurring charges for the selected billing period until cancellation. Beta and alpha features may change, fail, or be withdrawn and are not covered by production support commitments unless a signed order form says otherwise.
5. Your data
You retain all rights to data you upload, sync, or generate through the Services ("Customer Data"). You grant us a limited license to host and process Customer Data solely to provide and secure the Services. We never use Customer Data to train AI models — ours or anyone else's — without your explicit written consent. Our handling of data is governed by the Privacy Policy and the DPA.
6. AI-generated output
The Services use Anthropic's Claude to generate reports, summaries, and chat responses ("AI Output"). AI Output can be inaccurate, incomplete, or out of date. It is informational only and must be reviewed by qualified personnel before being relied on for any quality, safety, regulatory, or production decision. The Services do not provide engineering, legal, or compliance advice, and your obligations under your own quality management system remain yours. You are responsible for actions taken based on AI Output.
7. SAP integration & write-back
By connecting an SAP system you confirm you're authorized to do so. Integration credentials are encrypted at rest (see the security page). Sync is read-only by default; write-back is opt-in, per entity, through an approval queue. We enforce idempotency and retries on write-backs, but you are responsible for reviewing what you approve, and your SAP system remains the system of record.
8. Acceptable use
You agree not to:
- use the Services in violation of applicable law, or upload content that is unlawful, infringing, or abusive;
- reverse engineer, scrape, or resell the Services without our written consent;
- circumvent seat limits, plan limits, or access controls;
- probe or test the security of the Services without our prior written permission;
- submit data you don't have the right to share — including personal data about others without a lawful basis;
- submit regulated data the Services aren't designed for, such as protected health information or export-controlled technical data.
9. Intellectual property & feedback
We own the Services, the underlying software, and our branding. If you send us feedback or suggestions, we may use them without obligation to you.
10. Third-party services
Payments run on Stripe and optional sign-in runs on Google; both are subject to their own terms. The third parties that help us operate the Services are listed on the sub-processors page.
11. Termination
You can stop using the Services or cancel your subscription at any time, and you can request deletion or export of your data as described in the Privacy Policy. We may suspend or terminate your access for material breach of these Terms or non-payment — with notice and a reasonable chance to cure where practicable. Sections that by their nature should survive termination (including 5, 6, 12, 13, 14, and 15) survive.
12. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA — INCLUDING LOST PRODUCTION, DOWNTIME, SCRAP, OR RECALL COSTS — EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR US $100 IF YOU HAVE PAID NOTHING. Some jurisdictions don't allow certain limitations; in those places, these limits apply to the fullest extent permitted.
14. Indemnification
You will defend and indemnify us against third-party claims arising from Customer Data or from your breach of Section 8 (Acceptable use).
15. Governing law & disputes
Governing law and venue will be stated here and in paid order forms after the operating entity is formed and counsel confirms the proper jurisdiction. No Delaware choice-of-law or venue is claimed. If something is wrong, email contact@autopsai.com first. Most issues are resolvable without lawyers.
16. Changes to these Terms
We may update these Terms as the product evolves. For material changes, we'll email your account address at least 14 days before they take effect. Continued use after that date means you accept the updated Terms. The "Last updated" date at the top of this page always reflects the current version.
17. Contact & miscellany
These Terms, together with the Privacy Policy and DPA, are the entire agreement between us. If a provision is unenforceable, the rest stands. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. Neither party is liable for delays caused by events beyond its reasonable control. Notices to us go to contact@autopsai.com; notices to you go to your account email.